Balans Travel acts solely as an intermediary between the tenant and the landlord and therefore can only accept responsibility for the mediation. For complaints about other than mediation, you should always contact the owner. If the complaint is not satisfactorily addressed, you must contact Balans Travel within 48 hours. Balans Travel will then only as a facilitator for you seeking a satisfactory solution. All our information is as current and complete as posible, but interim changes are reserved.
The terms of booking are subject to the landlord and will be added to the booking confirmation.
When you want to book one of our holiday homes, but you have to think about it, we will keep your dream holiday home, free of charge, optioned for 7 days.
An option is possible until 5 weeks before arrival.
A reservation is a binding booking. We will contact you in order to complete all information. You will then receive our confirmation / account. Your reservation is only confirmed when you have received a booking confirmation.
A reservation is subject to an interim rental before the beginning of your booking and confirmation by the manager or owner.
The cancellation fee is as follows:
From booking up to 30 days prior to arrival 20%
Between 29 and 15 days prior to arrival 30%
Between 14 and 8 days prior to arrival 50%
Between 7 and 1 days prior to arrival 80%
In case of no-show 95%
If you leave the accommodation earlier than planned for your own personal reasons, then we are sorry but we cannot give a refund.
In principle, these are our cancellation costs, but depending on the owner of a holiday home, this can be different. When booking a holiday home, the correct cancellation costs associated with the relevant holiday home will be sent.
We urge you to take out holiday travel insurance to cover unforeseen events!
Arrival and departure
On the day of arrival, most of the accommodations can be occupied at 2 p.m. On the day of departure, most of the accomodations should be vacated by 11 a.m. The rented accommodation has to be left clean and in a well-swept condition, dishes washed.
In case of arrival at the holiday home after 8 p.m., a fee in the amount of 25,- € can be charged!
Plus 1 additional price / day for final cleaning, with a minimum of 50,- Euros.
Caution: in order to offer better general views, most of the photographs are taken with a wide-angle objective. Because of this, the proportions may be deformed or may appear larger in size than it is in the reality.
You can always contact us by telephone or by email: info(at)balans-lapalma.com, +34 673 970 501 (ES)